Security and Privacy 
Security Guarantee 0800flowers.com are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

Why we are so confident:
1. Our secure socket layer encrypts all your personal information for transmission including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.
3. If your bank or card issuer holds you liable, we will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at 0800flowers.com while using the secure server.

A few important notes:
• This guarantee only applies to credit or debit card purchases made using 0800flowers.com secure server.
• This guarantee covers a maximum liability of £50.00.
• In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Privacy

Privacy Policy
0800flowers.com are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

What information do we collect? How do we use it?
• When you order, we need to know your name, address, e-mail address, the recipients name and delivery address including postcode, credit or debit card number, issue number, security code, valid from and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
• We also ask for the recipients and your telephone number, which enables us to contact you or the recipient urgently if there is a problem with your order.

If you opt-in during the order process we may use the information we collect to occasionally notify you about important functionality changes to the web site, new 0800flowers.com services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to care@0800flowers.com.

How 0800flowers.com protects your information
When you place orders or access your account information, we offer the use of a secure server. The secure socket layer (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. Your actual payment details are processed securely by Protx, a UK market leader in real-time online processing and fraud screening of Credit Cards and Debit Cards who have stringent security and privacy policies.

What about "Cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies can contain personally identifying information. If you place an order this information will only be valid for the duration of your visit to our website, and will not be available afterwards.

Cookies enable us to provide special features on our site. Most Web browsers automatically accept cookies. Without a cookie, you cannot use some of the features at 0800flowers.com, including placing items in your shopping basket and purchasing them.

Will 0800flowers.com disclose the information it collects to outside parties?
No. 0800flowers.com does not sell, trade or rent your personal information to others. 0800flowers.com may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In Summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at 0800flowers.com convenient, pleasurable and enjoyable. We do not sell, trade or rent your personal information to others.

Your personal information may be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, new 0800flowers.com services and special offers we think you'll find valuable. If you do not want to receive this information from us, please send a blank e-mail message to care@0800flowers.com.

Your Consent
By using our Web site, you consent to the collection and use of this information by 0800flowers.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

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