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Terms and conditions 
Please read the following carefully. We strongly advise you to print a copy of these terms for future reference.
Ordering and acceptance procedure
We do not accept orders from the United States of America. We offer 'same day' delivery for orders taken up to 3pm on day of delivery. We currently cannot deliver on Sundays or Bank Holidays.
The flowers offered on this web site are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part.
Should the flowers you order not be available we will use our reasonable endeavours to inform you at the time of order or before despatch at which time you will be given the opportunity to cancel the order. Alternatively we will arrange for a product of equal or higher value to be sent.
We will process your order once we have a completed order form and we have received your payment. Where possible we prefer at least 48 hours notice of your order.
We can send you an e-mail or postal confirmation of our acceptance of the order including the product, price, recipient's address and delivery date on request.
Please check that the confirmation details are correct.
Price
Any quotation is given on the basis that no contract will come into existence until we make verbal, email or postal acknowledgement of the order.
A delivery charge of £4.95 is added to every order.
Payment
We accept most major credit and debit cards including Mastercard, Visa, American Express, Maestro/Switch, Solo, Delta and Visa Electron.
Your credit/debit card details are encrypted before transmission.
Delivery
We will notify you of delivery date ("the Delivery Date") on acceptance of your order.
Our normal method of delivery is by local florist.
Alternative methods of delivery for our same day service is by courier or taxi.
For delivery any accepted order is subject to the following:
- A delivery is interpreted as an attempted delivery by us (or our delivery company). We do not accept liability for delay in the event there is no-one to
receive the bouquet at the delivery address.
- You must order your bouquet before the cut-off time. The cut-off time for each bouquet will be provided by our call centre and is also on the web site next
to the product selection.
- You are responsible for correctly providing details of the delivery address.
If you place an order with us after the cut-off time, your order will be considered as if it had been placed prior to the cut-off time the following day.
We cannot accept orders more than a year prior to delivery. We use reputable delivery companies who take care of their fragile cargo. However, in the unlikely event your
flowers are damaged in any way please retain the flowers and contact us within 24 hours (Monday to Sunday) of receipt. We do not accept liability for any such claim unless
you advise us within this time period.
Guarantee
For our same day and next day service, each bouquet is hand selected by one of our network of florists who will use only the best grade flowers available and carefully
pack them on the day of delivery. We guarantee the supply of high quality flowers, which will last a minimum of five days from delivery provided that you adhere to the
care information below without limitation:
- Fill a clean vase with fresh cold water and the correct amount of flower food.
- Cut stem ends at an angle with a sharp knife.
- Remove all leaves which will be below water level.
- Check the water level daily; replace with fresh water and flower food if necessary.
- Do not place your flowers in a draught or near any source of heat or ripening fruit (all of which will reduce the vase life of your flowers).
In the unlikely event you are not entirely satisfied with your order please contact us, within five days of receiving the flowers, on 0800 FLOWERS (0800 356 937)
or e-mail us using this form and we will arrange a replacement delivery or a voucher for use against a future order. We reserve
the right to inspect and analyse the original delivery. This does not affect your Statutory Rights.
Limitation of liability
We do not accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or economic loss whatsoever other than death or personal injury
resulting from proven negligence on our part.
Age Restrictions
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least
18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
Cancellation
We require at least two working days notice (48hrs - Monday to Friday, excluding bank Holidays) of order amendment or cancellation prior to the Delivery Date.
Security
Our secure socket layer (SSL) encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you
enter and converts them into bits of code that are then securely transmitted over the Internet.
In the event of unauthorised use of your credit or debit card we will cover your liability up to £50.00. Subject to the following:
- your bank or card issuer holds you liable for the amount claimed
- the unauthorised use of your credit or debit card is as a direct result of purchases made at 0800flowers.com whilst using the secure server
- this guarantee only applies to credit or debit card purchases made using 0800flowers.com's SSL
- you notified your card provider in accordance with its reporting rules and procedures
- our liability is limited to £50.00
Data protection and privacy
Information is collected lawfully and in accordance with the Data Protection Act 1998. We take our obligations seriously under both the Data Protection Act 1984
and the Data Protection Act 1998.
You are entitled to see a copy of the personal information we hold about you and to correct any error or omission in it. Please contact us (contact details set out above.)
Your request must contain enough details to enable us to identify and find your personal data. Under both the Data Protection Act 1984 and the Data Protection Act 1998 we
are entitled to charge an administration fee for answering your request of no more than £10 which we may agree to waive.
Your payment details are processed securely by SagePay, a UK market leader in real-time online processing and fraud screening of Credit
Cards and Debit Cards who have stringent security and privacy policies.
What we use personal data for:
We collect your data name, e-mail address, the delivery address including postcode, credit or debit card number and expiry date to enable us to identify you prior to
entering into a contract for sale and to enable us to fulfil your order and keep you informed as to your order status.
We also ask for your telephone number, which enables us, or our couriers, to contact you or the recipient urgently if there is a problem with your order.
We may from time to time contact you about other goods or services by direct mail or by email (which we will clearly identify as a commercial communication). If you would
prefer not to be contacted in this way, please contact us at the above address at any time.
We also collect information about your use of this web-site, particularly details of your browser, which IP address you accessed us from and which URL you went to after
using our services. This information is used for system administration purposes and to form part of online customer profiles and demographics, which we may make available
to our advertisers.
In order to collect customer use profiles and demographics and to "analyse" your visit to the web-site we may use "cookies" to store and track information about your use
of this web-site. If you object to this use of your personal data to create customer use profiles and demographics, please contact us (contact details set out above) at
any time.
We may also use the information we collect to occasionally notify you about important functionality changes to the web-site, new 0800flowers.com services and special
offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to us via this
form. Make sure to change your preferences for each account or e-mail address you have left with us.
We will not sell, trade or rent your personal information to others or disclose your personal details to any advertiser. We may provide aggregate statistics about our
customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
We will not sell or rent your personal details to third parties.
We will not disclose your personal details to third parties except when:
i. required to do so by law;
ii. in response to a valid legal request by law enforcement or
governmental agencies; or
iii. where you have given your consent, either at registration
or at some other time.
Security of personal data
When you place orders or access your account information, we offer the use of a secure server. The secure socket layer (SSL) encrypts all information you
input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and
disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Your consent
By using our Web site, you consent to the collection and use of this information by 0800flowers.com. If we decide to change our privacy policy, we will
post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
General
All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any
copying of the design or contents or other unauthorised use will infringe our rights.
We are unable to confirm that the information set out on this web-site is accurate or complete or that use of the site is free of risk or virus or other damage.
This web site may from time to time contain links to other web-sites on the internet. We are not responsible for the availability or content of those web-sites.
Nothing in these conditions affects your statutory rights.
These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties.
These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.
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